Professional Experience

Moderated and evaluated digital advertising content to ensure the highest relevance and quality for users.

• Assessed ad-to-search query alignment, implementing strict quality guidelines to enhance user experience and campaign effectiveness
• Contributed to maintaining the integrity of the ad ecosystem by performing precise and consistent content reviews
• Ensured compliance with advertising policies and quality standards

Delivered Tier 1 and 2 technical support for Toyota employees, resolving IT incidents and service requests to minimize operational downtime.

• Managed user identity and access in Active Directory, executing secure password resets, permissions management, and account provisioning
• Administered enterprise mobility via Microsoft Intune for device enrollment and compliance
• Managed mailbox configurations in Microsoft Azure
• Ensured rapid resolution of access-related issues, supporting seamless daily operations for end-users

Provided specialized technical support for Škoda customers on in-vehicle infotainment and connectivity systems via phone and email.

• Diagnosed software and functionality issues, guiding customers through troubleshooting steps to resolve technical problems effectively
• Fostered high customer satisfaction by delivering clear, patient, and solution-oriented service, enhancing brand loyalty
• Managed customer inquiries related to vehicle connectivity, navigation, and entertainment systems

Curated and verified global geospatial data for Apple Maps, ensuring the accuracy of Points of Interest (POIs).

• Verified business listings, hours, and locations for Apple Maps database
• Processed user-reported data corrections, performing rigorous validation and updates to maintain map reliability
• Played a key role in data quality assurance, supporting the overall trustworthiness and usability of the navigation platform
• Ensured data accuracy for millions of users worldwide